Frequently asked questions
1 Q
How can I become a Jamming member?
A
Membership to Jamming is by introduction. So if you are introduced to Jamming by an existing member, just click on  JOIN  and fill in the information required including your introducer membership number.

If you were not introduced by a Jamming member you can  contact  and request an invitation to join Jamming.
   
2 Q
What do I get once I register for membership?
A
Once you have registered and paid your annual fee of R150 you will receive the Jamming card

You will also receive all the information where to use the card and how to load the card.
   
3 Q
Where do I collect my Jamming card from?
A
The Jamming card will be delivered by registered post. You will have to produce a South African Identity document to claim your Jamming card.
   
4 Q
Do I need proof of residency?
A
Yes, you will need to provide proof of residency to activate your card as required by FICA (Financial Intelligence Centre Act).
   
5 Q
Do I need to use the card to qualify for my commission?
A
Our interest is to ensure that all our members use the Jamming card as a primary choice card when purchasing, as everybody's income is derived from the usage of the card. Simply put, the more usage of the card the more money will be available for distribution to the network. A minimum of 10 transactions a month of any value is required and 4 of those transactions must be at one of our recommended retailers.
   
6 Q
Who are the recommended retailers?
A
Check the list. The list will be updated regularly as we establish partnerships with even more retailers, so check often for updates.

We will also send you, from time to time, email or SMS messages to keep you up to date with new or existing retailers and promotions.
   
7 Q
Do I have to use only the listed retailers or can I use my card at other retailers and get cash back rewards?
A
You can use your Jamming card at any retailers or outlets that accept cards, but a greater rebate will be earned from purchasing at recommended retailers. You and your network will still receive some rebate from non-participating retailers albeit a lesser amount than you would receive at a participating retailer, but it all adds up in the end! Check our list of participating retailers regularly.
   
8 Q
Do I have to have an account with a bank?
A
No, you do not as you can load your card from any EasyPay point in all the major stores.

However, if you have an existing bank account, you can use EFT (Electronic Fund Transfer) to load your card. Remember to use your membership number and NOT your card number. For EFT beneficiary banking instructions for ABSA, FNB, Nedbank, Mercantile and Standard Bank please click HERE .

You will receive an SMS once your funds are available for use.
   
9 Q
What is the minimum age to join?
A
16 years of age and you should be in possession of a South African I.D. document.
   
10 Q
I am not a South African citizen or permanent resident. Can I still have a card?
A
Yes you can. Contact our call centre (087 941 5050) and you will be asked to provide a copy of your passport together with proof of residency before you can be issued with a card.
   
11 Q
Can a family obtain multiple cards?
A
Each family member over the age of 16 can have a card providing they have identification cards.
   
12 Q
What percentage will be received from the retailers?
A
Each retailer has agreed to a percentage rebate varying from 2% - 15%.
With your support, certain participating retailers have agreed to increase the cash back percentage based on customer loyalty purchasing which will be of benefit to all members and retailers.

Our agreement, as requested by most of the retailers regarding the percentage rebate, will remain confidential.
   
13 Q
When will I receive my rebate?
A
We calculate the rebate at the end of each month and will pay the commission received from retailers back to members in the middle of the month.

Should there be a delay in rebate payment from any retailer then the payment will be carried forward to the next month.
   
14 Q
Are there limits to the number of family or friends that I can introduce?
A

No, in fact you will benefit greatly by the more people you introduce to your social network.

   
15 Q
How will I know what cash back I am going to receive?
A
We will inform you by SMS each month once we have loaded your card.
   
16 Q
What is the privacy policy, will anyone on the network be able to see my purchase transactions?
A
You will only be able to see your own transactions, the total amount spent and commission earned per level of your down line. This will protect the privacy of the individual but will give you all the information you require to see the source of your income.
   
17 Q
If I use the card less than 10 times or 4 times at participating retailers, what then?
A
You forfeit your commission for that month if you do not fulfil your membership obligations.
   
18 Q
What do I do if I lose my card?
A
If you lose your Jamming card or your card been stolen please call 086 111 1234 immediately to stop your card.

It is very important that you do this as you will be held liable for any unauthorized usage of the Jamming card. If someone steals your card and has access to your pin number and uses the card at a point of sale, they will be able to spend or withdraw all the available money in the card.

So to prevent any unauthorized usage of your card if it is lost or stolen cancel the card immediately.

Once you stop your card, you can call Jamming customer care line 087 941 5050 to arrange for a new card.
   
19 Q
Can I use my card on the Internet?
A
 Yes you can. (At the moment only on South African sites).
   
20 Q
Can I buy cell phone airtime?
A
Yes you can, we have created a simple SMS Interface that allows you to purchase airtime for all the Networks. Please login and you will find all the information you need to use this service.
   
21 Q
Will I have to be a member for a certain period of time before I receive any rewards?
A
Once you receive your card and you start to transact, your card will be activated and the commission structure will start to accumulate.

However as soon as you register and have paid the annual fee of R150, you will receive a membership number allowing you to introduce new members thereby making and accumulating commission even before you receive your card. This commission earned will be paid to you in the first month after you first use your card.

Commission from a retailer may take a bit longer as we only bill the retailers once a month.
   
22 Q
How much money can I expect to make?
A
Have a look at the page called Example or click the link HERE
   
23 Q
How is the commission distributed?
A
The commission available is distributed equally between all 5 levels - 20% per level.
   
24 Q
Can I use my Jamming card for debit orders?
A
Yes you can, just as you would any other credit card. Give the details of your Jamming card to the service provider i.e. your Jamming card number, cvv (last three digits on the reverse of your card) and the expiry date.
   
25 Q
Can I have my salary paid into my Jamming card?
A
Yes you can by providing your employer with your Jamming membership number as the reference number for your Employer to perform EFT beneficiary banking to your card.
   
26 Q
Can family members deposit funds in my Jamming card?
A
Yes they can by using your EasyPay reference number or beneficiary EFT banking using your membership number as the reference number.
   
27 Q
Can I register with Jamming as a business?
A
Yes you can. Once you have completed the registration process we will contact you requesting FICA (Financial Intelligence Centre Act) documents requirements.
   
28 Q
Do I receive a monthly card statement?
A
You can obtain a card statement anytime you like by going to the LOGIN on the Website and click on card Statement.
   
29 Q
Can I pay my stores accounts with my Jamming card?
A
Yes you may pay stores accounts and any other accounts that you can pay with a card.

You need more help? Call our call centre 087 941 5050 or contact us by Email.
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